At RJD Systems, our goal is to offer you high quality products and guarantee your satisfaction. If you are not completely satisfied with your purchase, we have designed a clear and fair returns policy so that you can shop with confidence.
1. Products Eligible for Return
We accept returns in the following cases:
• The product arrived damaged or defective. • You received an incorrect product. • The product does not meet the specifications described on our website.
Products must meet the following requirements to be eligible for a return:
• Be in their original packaging and in new condition. • Include all accessories, manuals, and components received. • The return request must be made within 7 calendar days of delivery.
2. Products Not Eligible for Return We do not accept returns in the following cases:
• Software licenses (such as original Microsoft licenses) that have already been activated. • Products damaged by misuse, neglect, or improper installation. • Customized or special-order products.
3. Return Process To initiate a return process, follow these steps: 1. Contact our support team at [email protected] , indicating:
• Order number. • Reason for return. • Evidence of the problem (e.g. photos of the damaged product). 2. Our team will review your request within 1-2 business days and provide you with instructions on how to proceed.
3. If the return is approved, you must send the product to the address provided. Shipping costs are the customer's responsibility, except in cases of defective products or shipping errors.
4. Refunds
Once we receive and review the returned product, we will notify you of the status of the refund. • Refunds will be processed in the same payment method used for the purchase.
• Processing time may vary depending on payment method, but typically takes 5-10 business days.
• In cases of damaged or error products, we will also refund the return shipping costs.
5. Exchanges and Store Credits
Instead of a refund, you may opt for: • An exchange for the same product (subject to availability). • A store credit applicable to future purchases.
Both options are designed to help you find the ideal product for your needs.
6. Recommendations to Guarantee Your Satisfaction To avoid inconveniences and ensure a positive experience:
• Check the product specifications before making your purchase. • Be sure to review the compatibility conditions for parts and technological pieces. • Check our detailed descriptions and updated photographs of the products.
7. Contact If you have questions about our Returns Policy or need assistance, please do not hesitate to contact us: • Email: [email protected] • Business hours: Monday to Friday, 9:00 AM to 6:00 PM.
With this policy, we seek to guarantee your satisfaction and build a relationship of trust with our customers. Thank you for choosing Sistemas RJD!